Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
8.8/10
Great
Rooms
9.0
Location
9.8
Service
8.8
Dining
7.8
Guest reviews
8.8/10
based on 6 reviews
8.9
8.9/10 based on 4929 reviews
Lawrence
United States,
May
2024
9.0/10
Staying at this hotel was a fantastic experience. The rooms were spacious and exactly as depicted in the photos, perfect for families with kids. The service was top-notch with kind and attentive staff. The location couldn't be better, especially for Universal Studio enthusiasts. However, the dining options were limited, and the price could be a bit high for some travelers.
Rooms
9.0
The rooms were spacious and exactly as it is in the photos, well-appointed with excellent shower too.
Service
9.0
The service was excellent with very friendly and helpful staff.
Location
10.0
The hotel is very close to Universal Studio and the ferry terminal to Osaka Aquarium, making it a perfect stay for theme park lovers.
Dining
8.0
The dining experience was out of this world good, especially the Irish soda bread.
Facilities
9.0
The hotel facilities were impressive, with a well-stocked mart downstairs for convenience.
Beth
United States,
January
2024
9.0/10
I had a wonderful stay! The hotel rooms were spacious, clean, and filled with great amenities, including an excellent shower. The staff went above and beyond to be helpful, making me feel truly cared for. On the downside, the dining experience was a bit hit or miss, but overall, I loved my time there.
Rooms
9.0
The rooms were a decent size, very clean, and had great amenities. The excellent shower was a definite highlight.
Service
9.0
The service was outstanding, with friendly and incredibly helpful staff. I would definitely come back for their warm hospitality.
Location
10.0
The location was amazing and very convenient, just a short walk to the front of Universal Studios entry gates. Being right across the train station and close to numerous restaurants was a huge plus.
Dining
8.0
The dining experience was incredible, with delicious beef dishes that left me wanting more. The only downside was some dishes having what felt like beans in them, which was a bit unexpected.
Facilities
9.0
The hotel's facilities were top-notch and truly enhanced my overall experience.
Brandon
United States,
October
2023
8.8/10
My stay at the hotel exceeded my expectations. The rooms were really clean and comfortable, with a pretty big size and a very spacious bathroom. The hotel provided all the necessities and is located in a great area for accessing Universal.
Rooms
9.0
The rooms were really clean and comfortable, exceeding my expectations.
Service
8.0
The service was very helpful and attentive, taking care of our luggage and being really friendly and polite.
Location
10.0
The hotel is in a perfect location, right across the road from Universal City Station, making it easy to get around Osaka and very close to Universal Studios and other attractions.
Dining
8.0
The dining experience was awesome, with a lot of variety and great options.
Facilities
9.0
The facilities were top-notch with everything we needed for a comfortable stay.
Elmer
United States,
July
2023
8.6/10
The hotel offers a fantastic location, just a short walk from Universal Studios Japan. The rooms are spacious, clean, and well-equipped, perfect for families. The staff is incredibly friendly and helpful, ensuring a pleasant stay. However, the dining options may be slightly on the expensive side. Overall, a great value for the convenience and comfort provided.
Rooms
9.0
The rooms are spacious, clean, and well-equipped, perfect for families.
Service
9.0
The staff is incredibly friendly and helpful, ensuring a pleasant stay.
Location
10.0
The hotel's location is unbeatable, just a short walk from Universal Studios Japan.
Dining
7.0
The dining options may be slightly on the expensive side.
Facilities
8.0
The hotel offers great amenities for both adults and children.
Michael
United States,
May
2023
9.0/10
My stay at this hotel was fantastic! The rooms were really clean and spacious, the staff were super helpful and friendly. The location is amazing, right across from the train station and Universal Studios. The dining options were great but a bit on the pricey side. Overall, a great value for money!
Rooms
9.0
The rooms were very clean and comfortable, with a lot of space.
Service
9.0
The staff was incredibly helpful and friendly, taking care of us and our luggage upon early arrival.
Location
10.0
The location couldn't be better, just across from Universal Studios and surrounded by restaurants.
Dining
8.0
The dining experience was out of this world good, but a bit expensive.
Facilities
9.0
The facilities were top-notch, offering everything we needed.
William
United States,
April
2023
8.8/10
I absolutely loved my stay at this hotel! The location was perfect, just a short walk from Osaka Kaiyukan Aquarium pier, and the staff went above and beyond to be helpful. The room was spacious and the shower room was huge, making my stay very comfortable. However, the dining experience could have offered more variety, even though the service was exceptional.
Rooms
9.0
The rooms were perfect in size and impeccably clean, exactly as I expected. The shower room was incredibly spacious.
Service
9.0
The staff was incredibly helpful and friendly, even providing valuable advice for my visit to USJ. Their minion infusion was a delightful touch, and they took excellent care of our luggage.
Location
9.0
The hotel's location facing the beautiful pier was outstanding! It was just a short walk to Osaka Kaiyukan Aquarium pier and close to everything I needed, from the train station to Universal Studios.
Dining
8.0
The dining options were superb, and the hand-cut steaks were super delicious. However, I wish there were more child-friendly menu choices available.
Facilities
9.0
The hotel's facilities were top-notch and exceeded my expectations. From housekeeping to laundry services and a welcome drink, everything was provided with great attention to detail.